I’ve been using CustomGPT to build AI support bots for my site, and honestly, it’s one of the best tools out there for turning your website or internal docs into a smart, accurate chatbot. No technical skills needed.
This review’s a quick rundown of what it’s good for, my experience using it, some pros and cons, and pricing info. If you’re thinking about using AI to answer common customer questions or automate support, this is for you.
Use Cases
- Customer Support: Easily one of the best use cases. CustomGPT gives fast, helpful responses that actually sound like a human. Since the bot pulls answers from your content, it’s super accurate. It also sticks to your brand voice if you set the persona right.
- Internal Research: Great for digging through company docs. Instead of searching through folders or relying on memory, just ask the AI a question and it gives a cited answer based on your uploaded or linked content.
My Experience
I run a site with over 130 pages of content. I get asked the same blogging questions constantly, and before CustomGPT, I’d either repeat myself or send links.
Now? My AI bot does all the answering, instantly, and it pulls the info from my actual blog posts. Even for niche questions, like why Medium publications might not show up, the bot nailed the answer and cited the source on my site. Huge time-saver.
Pros
- Accurate responses. No made-up stuff. The bot only says what’s actually in your data.
- Citations. It shows where it found the info, so users can dig deeper if they want.
- Easy setup. Took me under a minute to get the bot running.
- Wide file support. PDFs, websites, Word docs, YouTube, etc.—you name it.
- Multi-language. Works in 92 languages, not just English.
Cons
- Bit of a learning curve. Especially if you want to go beyond the basics.
- UX quirks. If your bot’s not ready yet, it doesn’t always tell you clearly—it just stays quiet until it finishes processing your data.
- Data quality matters. The bot is only as good as the data you feed it.
- Pricey. Might be steep for solo creators or very small teams.
Pricing
- Standard: $89/month
- Premium: $449/month
- Enterprise: Custom pricing
Want to try it? They’ve got a free trial. And if you decide to upgrade, you can use my code ARTTURI for 15% off (monthly or annual, standard or premium).
👉 Try CustomGPT Free